Solnet Solutions Ltd

Enterprise Support

Solnet understands the challenges of support in an increasingly demanding and sophisticated IT environment. Our enterprise support service is tailored to your unique mix of applications, middleware and infrastructure so that your IT investment better delivers what your business demands.

Solnet covers the full range of services

Enterprise support provides management of:

• incidents, including diagnosing grey areas where many vendors are involved
• problems, defects, service requests and enhancements
• releases for software applications, products, and platforms.

Do you have a large legacy application, a web portal, an integration layer or a combination of these?  We can provide a support solution that meets your needs.

• We'll work with you to review your environment and existing support arrangements.
• Then we'll set up a comprehensive solution to ensure that your specific mix of products, applications, integration and security technologies are sustainably supported.

Service Desk

Using the ITIL practice framework, we provide a complete service desk solution offering:

• incident management and service request handling
• technical escalation and resolution
• remedial and proactive problem management
• managed change and release processes.

We offer 24/7 telephone access to an engineer who provides immediate first level support.  A dedicated multi-disciplinary team backs up these engineers.  Our teams have a wide range of experience and skills that can deal with almost any IT problem.

Monitoring and enhancements

We can also monitor your environment, and recommend best-practice enhancements.

Drawing on our extensive expertise in application and infrastructure architecture, we can help with your long-term goals to:

• improve performance
• reduce the cost of ownership and optimise IT's value through continuous improvement of supported applications and infrastructure.

Contact us to discuss how we can help.